Appeals and Arbitration Process

In the event that a Sharer or Driver is deemed liable for a fine imposed by a third party such as the Police or a local authority, they will be informed by email and their card debited. This sum is automatically debited from their card but can be challenged by return email or phone. HiyaCar reserves the right to request further documentation. HiyaCar will consider the Member's appeal and any relevant information provided, but has sole discretion in accepting or refusing the Member's challenge. 

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