Sharer/Driver Lateness Policy
We encourage drivers and sharers to get in touch with each other directly to ensure a smooth rental process, especially at the beginning or end of a booking. You can do this through the "Messages" tab.
We encourage drivers and sharers to get in touch with each other directly to ensure a smooth rental process, especially at the beginning or end of a booking. However, in the absence of communication from the late party and/or consent, the waiting Member is entitled to enforce the points of this lateness policy.
If a driver is more than 15 minutes late to return the car and keys, the sharer must extend the booking (at the driver’s expense) until the vehicle is returned to the sharer. The cost of the extension will include the hourly rate set by the car owner, insurance and the £3 booking fee. If a driver is more than 30 minutes late and has not informed the sharer then the driver will also be charged late fees (see below.) The sharer is entitled to booking revenue (if any) resulting from the extension.
Additionally, if reasonable attempts have not been made to inform both the sharer and HiyaCar of the late return, the driver will be charged for the amount of extra time they have used the car (hourly rental rate based on which car they have hired), a £25 administration fee + £25 per hour late fee, they may also be banned from the service. The amount payable to the Owner is at the discretion of HiyaCar and reviewed per event.