Sharer/Driver Lateness Policy
We encourage Hiya Drivers and Hiya Owners to get in touch with each other directly to ensure a smooth rental process, especially at the beginning or end of a booking. You can do this through the "Messages" tab.
However, in the absence of communication from the late party and/or consent, the waiting member is entitled to enforce the points of this lateness policy.
Late To Pick Up A Car:
The Hiya Driver is required to pick up the car on time when collecting the car key from the Hiya Owner. If the Hiya Driver is more than 15 minutes late and has not communicated the reasons for their lateness, the Hiya Owner does not need to wait around for the Hiya Driver to arrive. The Hiya Owner can cancel the booking and the Hiya Driver will not be entitled to a refund.
If the Hiya Driver has been in contact to say that they will be more than 15 minutes late to collect the car it is up to the Hiya Owner if they would like to wait around to do the key handover. If the Hiya Owner can't wait around then the Hiya Driver will receive 50% of their money back and the Hiya Owner will be entitled to 50% of the rental fee.
Late To Bring The Car Back:
If a Hiya Driver is more than 15 minutes late to return the car and keys, the Hiya Owner must extend the booking (at the driver’s expense) until the vehicle is returned to the Hiya Owner. The cost of the extension will include the hourly rate set by the Hiya Owner, insurance and the £3 booking fee. If a Hiya Driver is more than 30 minutes late and has not informed the Hiya Owner then the Hiya Driver will also be charged late fees (see below.) The Hiya Owner is entitled to booking revenue (if any) resulting from the extension.
Additionally, if reasonable attempts have not been made to inform both the Hiya Owner and hiyacar of the late return, the Hiya Driver will be charged for the amount of extra time they have used the car (hourly rental rate based on which car they have hired), a £25 administration fee + £25 per hour late fee, they may also be banned from the service. The amount payable to the Hiya Owner is at the discretion of hiyacar and reviewed per event.