Hiya Driver:

If a Hiya Driver cancels a booking more than 24 hours before pick-up, they will receive a refund for their booking less a £25 fine. If the cost of the booking is less than £25, no refund will be paid. If a driver cancels a booking less than 24 hours before pick-up, they will not receive a refund and the Hiya Owner is entitled to their full revenue for the booking. 

Hiya Owner:

If a Hiya Owner cancels a booking more than 48 hours before pick-up, they will be charged a cancellation fee of £25. If the booking is cancelled less than 48 hours before pick-up, they will be charged a cancellation fee equal to the total cost of the booking paid by the Hiya Driver (with a maximum fine of £50). hiyacar will retain £25 of each sharer cancellation fine to cover administrative costs, and the remainder of the fee is issued to the driver as voucher-based compensation. 

Administrative Cancellations:

On occasion, it may be necessary for hiyacar to carry out a booking cancellation. These cancellations and any associated fines or compensation are assessed on a case by case basis. 

Other suggested articles: 

Late fees

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