QuickStart™ cars are great. They allow Hiya Drivers to book, unlock and start cars with their phone but with all things 'new' and 'tech' you may your first experience may be a little daunting or something may happen that is not planned. Never fear, here are a few FAQ's.
Is the car I have booked a QuickStart™ Car?
If the car you have booked has this logo then yes, it is a QuickStart™ car.
The car I have booked is QuickStart™, what does that mean?
It means that you need to download the HiyaCar App and use that to unlock and start your car. The Hiya Owner does not have to be present to meet.
Do I need to download your App to use a QuickStart™ car?
Yes you do....and soon you will need our App for non QuickStart™ cars too.
My Hiya Agreement has not been sent?
Correct. Hiya Agreements are now sent in their completed state once the Hirer has gone through the pick up process via the app. Both Hiya Driver and Hiya Owner will receive a time-stamped copy via email.
I am at the car, now what do I do?
Super! Now open the HiyaCar App, go to your booking and tap the 'Pickup location' button to confirm you are at the car. You will then be asked to confirm the condition of the exterior of the car (or take new pictures if this is the first QuickStart™ booking for this car). Next, tap the 'Download Key' button to unlock the car and get in. Confirm the cars interior condition, mileage and fuel level and off you go.
Example of opening booking in App and the 'Pickup location' button.
Example of confirming the exterior condition of the car.
Example of downloading the key.
I can't download the key?
You will need signal when you first download the key. When you are trying to download the key for the first time if it stops at 90%, press the back arrow and then try again. Your signal may have just dropped out for a slight moment.
You will also need to make sure you are on time for your booking. You will have 30 minutes from the start time of the booking to download your key for the first time.
I am going to late picking up the car, is that an issue?
It is not ideal but not a deal breaker. From the start time of your booking you will have 30 minutes to download the key for the first time. If you will be later than that, please let a member of the team know so we can make sure a virtual key is available for you at your time of arrival.
Where is the key?
If the car you have booked has 'push start' functionality then your smartphone is now your key. Use this to lock and unlock the car and drive 👍
If the car does need a key in the ignition then there will be a 'deactivated key' in the glove box.
IMPORTANT - the deactivated key is to only be used for the ignition. Do not remove from the car. ALWAYS lock and unlock with the App otherwise the immobiliser will not be disarmed.
I am in the car but it is not starting?
Did you open the car with the App? No? then the car will not start. Always open the car with the App otherwise the immobiliser will not be disarmed.
Also, once you unlock the car with the App you 5 minutes to start the car before it goes back into safe mode. If you are longer than 5 minutes simply re-open the App and unlock again to give yourself some extra time in case you need to put the kids in the back or fill the boot with your shopping.
'Cannot connect to device' error message?
If you see the above error message then press the back arrow to come out of the booking and then try again. Give it a few seconds between steps. Please try a few times as it should reconnect (we are fixing this error so should be short lived).
Do I always need signal?
No. You will need signal to download the key for the first time but from then on, the App will talk to the QuickStart™ box via Bluetooth.
What if I run out of battery on my phone?
Then that would be an issue. Always make sure your phone is charged and most cars will have leads in them so you can charge whilst on the go.
What do I do when once the booking ends?
Simply return the car in the same amazing condition and with the same level of fuel. Once you have safely parked it back at the same location, open the booking in the App and tap End Booking and follow the instructions. You will be asked to take pictures of the interior including entering the fuel and mileage. You will then be instructed to take pictures of the exterior (make sure you note any NEW damage) and then the car will lock and your downloaded key will self destruct.
IMPORTANT - Make sure the deactivated key in returned to the glovebox before ending your booking and locking the car!
I left something in the car but ended my booking. Can you let me back in?
Yes we can. Open a Live Chat conversation via the App and a member of the team can remotely let you in an lock the car again afterwards.
I am going to late dropping the car off, will that be an issue?
If you are going to be late then please let a member of the team know as soon as possible. Your virtual key will stop working after your booking period ends so if you stop the car for example, you will not be able to re-start it, even if you have the key from the glovebox. The quickest way to get in touch is by opening a Live Chat conversation via the App.
IMPORTANT - Only use your phone when safely parked and never use when driving
What is something unexpected happens and I cannot get in or start the car?
We are always on hand to help. Open a Live Chat conversation via the App and we will can remotely unlock, allow you to start and lock if needs be. Look out for the blue headset logo in the bottom right hand corner of the App to talk to the team.