How to find and book a QuickStart® car
All QuickStart® cars are highlighted in blue on our app, making it really easy for you to spot them when you’re in a rush. We’ve also marked them with a QS icon which you will see on the ‘map’ view, and you can filter your search by QuickStart® too.
Booking is nice and easy. Tap on the car you like and hit the 'Request' button if you are happy with the price. You’ll also find a description of the car as well as its pick up location.
Picking up a QuickStart® car
When you get to the car you need to go to your 'Bookings' in the app, open and confirm that you'd like to pick up the car (by pressing the 'Pick up car' button). Then you'll see a screen with a map where you'd need to confirm that you've found the car ('I've found the car' button).
You will then be prompted to confirm the exterior condition of the car. If this is the car's first time on hire you will need to take pictures as requested. If not, you will be asked to confirm that the pictures already there show the car's current condition. If you do not agree with anything, do not worry, you can simply re-take them or add a new picture if there is a new scratch for example.
The exciting bit....
Now you have confirmed the exterior of the car, you will be able to download your 'virtual key' which will unlock the car. Remember to have your bluetooth switched on.
Once you are in the car, you will be prompted to enter the fuel level and mileage, and take a picture of the interior.
If the car you have picked up is not a push start, you will find the ‘deactivated key’ in the glovebox of the car. You will need to insert it into the ignition to start the engine. Please note: you must start the engine within the first 5 minutes of entering the car. If the 5 minutes has passed, you need to press unlock and then start the car again.
As your phone is now the active ‘virtual key’, the ‘deactivated key’ should be put back in the glovebox when no longer in use (do not take the 'deactivated key' with you, use the app to lock and unlock the car). If the car is a push start, just press the start button and away you go! 🚙
IMPORTANT 🚨- If you turn the engine off whilst stuck in traffic or at a petrol station, for example, and the car stays unlocked, you will need to tap the 'Unlock' button again to disarm the immobiliser to restart the car. This is a security feature in place to protect our driver and owners cars.
Dropping the QuickStart® car back
When you have returned the car back to it’s drop off location, open up the booking again in the app and tap 'End the booking and lock car'. You will then be prompted to complete the drop off process. This is the same process as the pick up (entering mileage, fuel level and taking pictures of the condition of the car). If there is any change to the cars condition, a new picture should be added in the drop off pictures.
Before you step out of the car, make sure you have removed all your belongings and if the car needed a 'deactivated key' to start then please return that to the glovebox. Once you complete the drop off the car will be locked and you will not be able to reopen it.
Upload pictures of the car's exterior condition and then tap next. The car will then lock (please make sure that this is the case) and you will be asked to leave a review of your booking. Once you've left your review your booking will be complete!
If you had any questions or issues when using QuickStart®, please contact us through the Live Chat at any time.