QuickStart® is our new amazing technology. By installing a QuickStart® box into your car, our community of vetted drivers are able to securely book, unlock and start your car with their phone. 

How do I get a box?

We will need your spare key fob to work our magic and create your own bespoke QuickStart® box. We can pick this up in person or send you a prepaid envelope so you can securely send it to us. To arrange that click the button below. Your spare key fob will be disabled whilst the technology is in your car.

So how do I accept a Booking? 

Bookings are accepted in the usual way in the apps and on the website. We are beta testing Instant Book now so do contact support@hiyacar.co.uk if this is of interest.

How do hirers pick up & drop off the car and note the cars condition? 

When the hirer get to the car they need to go to their 'Bookings' in the app, open and confirm that they'd like to pick up the car (by pressing the 'Pick up car' button). Then they will see a screen with a map where they need to confirm that they've found the car ('I've found the car' button). 

They will then be prompted to confirm the exterior condition of the car. If this is the car's first time on hire they will need to take pictures as requested. If not, they will be asked to confirm that the pictures already there show the car's current condition. If they do not agree with anything, they can simply re-take them or add a new picture if there is a new scratch for example.

The exciting bit....

Now they have confirmed the exterior of the car, they will be able to download their 'virtual key' which will unlock the car. They will have to switch their bluetooth on.
Once they are in the car, they will be prompted to enter the fuel level and mileage, and take a picture of the interior.

If your car is not a push start, your  ‘deactivated key’ will be in the glovebox of the car. This is needed to insert into the ignition to start the engine. Please note: The engine must be started within the first 5 minutes of entering the car. If the 5 minutes has passed, hirers will need to press unlock and then start the car again.
As their phone is now the active ‘virtual key’, the ‘deactivated key’ should be put back in the glovebox when no longer in use (do not take the 'deactivated key' out of the car). If the car is a push start, hirers just press the start button and away they go! 🚙 

IMPORTANT 🚨- If the engine is turned off whilst stuck in traffic or at a petrol station, for example, and the car stays unlocked the hirer will need to tap the 'Unlock' button again to disarm the immobiliser to restart the car. This is a security feature in place to protect our driver and owners cars.

Dropping the QuickStart® car back

When the hirer returns the car back to it’s drop off location, they simply open up the booking again in the app and tap 'End the booking and lock car'. They will then be prompted to complete the drop off process. This is the same process as the pick up (entering mileage, fuel level and taking pictures of the condition of the car). If there is any change to the cars condition, a new picture should be added in the drop off pictures.  

Before they step out of the car, they need to make sure they have removed all their belongings and if the car needed a 'deactivated key' to start then that is returned to the glovebox. Once the drop off is completed the car will be locked and will not be able to be reopened

The cars exterior pictures are then uploaded. The car will then lock and the hirer will be asked to leave a review of their booking. Once a review is left the booking will be complete! 

Confirmation

As the owner, you will receive a confirmation email when the car has been picked up and dropped off with the cars condition pictures attached.

Is it safe?

Installing a QuickStart® box is actually much safer than a traditional key handover. For instance:

  • Virtual keys that are sent to the drivers phone are encrypted 
  • Virtual keys will only work on that one device
  • The phone communicates with the QuickStart® box via bluetooth which is low powered so hirers need to be very close to the car
  • hiyacar can revoke virtual keys if we need to
  • hiyacar can lock the doors and disable the ability to start the engine remotely if we need to
  • The QuickStart® boxes include GPS tracking

Benefits of QuickStart® for Hiya Owners

  • Hassle free as you do not need to be present to hand over the keys 🔑
  • Extra safe with lots of added security features 🔒
  • More money for you as you can accept more bookings 💰
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