Hirers: 

  • Minimum age is 23 with 2 years driving history
  • 25 year olds need to have 1 years driving history
  • We do have a contact telephone number for general enquiries, see the 'Contact us' article
  • We do not take a deposit
  • Insurance excess is £500
  • You must complete your profile in full before you can request a car, including a profile picture and verifying your email address
  • You must enter a DVLA check code so we can verify your driving history
  • Licence verification can take up to 24 hours and you will be notified once complete
  • Insurance will be shown at the checkout
  • You can only message owners once you make a booking request
  • We pre-authorise each rental request. If the request is declined then we release the pre-authorisation immediately, though your bank may take a few days to show the funds as available again
  • Owners should respond quickly but if they do not then the booking will expire and you will need to make another request
  • For on-demand cars, try filtering by QuickStart as these have our keyless technology solution installed so your booking is more likely to be accepted
  • You must be punctual. Picking up and dropping off the car on time
  • You will return the car with the same level of fuel and in the same condition
  • Pick up and drop offs are between 6am and 10pm only
  • To extend a booking, contact the owner to make sure it is OK and then contact hiyacar via the Live Chat to confirm so we can extend the insurance
  • The Hiya Agreement is sent via email and does not require a signature
  • The pick up and drop off process must be completed via the app
  • If you go over the mileage limit there is a charge for £0.30 per extra mile

Owners:

  • Our insurance policy will supersede your personal policy for the duration of the hire period
  • Your car still needs to be insured, taxed and MOT'd personally to be listed
  • Cars need to be under 8 years old to be listed and up to insurance group 40
  • Cars deemed as 'performance cars' by our insurance provider will also not be eligible
  • Owners receive 70% of the rental fee unless they reach our Top Owner criteria where they keep 80% of the rental fee. 
  • To become a Top Owner you must have at least 5 bookings completed, accept at least 70% of your requests, your daily mileage is set to 300 miles and you have left a review for at least 50% of your bookings. 
  • You set your own miles per day limit
  • Additional mileage is charged at £0.30 per extra mile
  • We can install QuickStart technology into your car for keyless entry for hirers and tracking
  • QuickStart cars are requested more and earn more money (and also means hassle free car sharing for you)
  • The Hiya Agreement is sent via email and is automatically e-signed when the pick up process is complete by the driver
  • Hirers record the pick up and drop off condition of the car via the hiyacar app
  • Alloy damage, tyres and mechanical faults are not covered by our insurance policy
  • Payments are automatically processed after the hire has been completed and may take between 3-4 days to clear into your account depending on your bank.

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