Our members who have booked the car are responsible for paying any PCN that has happened on their car rental.
We appreciate that receiving a Penalty Charge Notice (PCN) after a booking is annoying for our partners so if they do receive a PCN, here's how it works:
💻 Partners open the booking from their account on the web (not app) and use the PCN claim link.
📸 Upload a picture of the PCN and enter the incident date and the amount of the fine. That claim is now logged against the correct booking and with the claims team.
️⚡️ We will immediately attempt to retrieve the funds from the driver and if successful, we will transfer the cost of the PCN to our partner so you can pay the fine.
❌ If charging the driver is unsuccessful we will send you an email with an Authorisation letter and the Hiya Agreement so you can return the PCN and transfer the liability to the driver. This means the PCN is no longer associated with you and the time for the driver to pay the fine resets.
⚠️️ We can only pay the original fine and not any additional charges that get added through a delay in paying, so do make sure you make us aware as soon as the PCN is received.