The Fastest Way To Contact Us - Live Chat

🚦 If you have a live booking issue, such as:

  • Not being able to find the car

  • Unable to pick up the car

  • Car won't start

  • Car won't lock

..open a new Live Chat conversation so the team can check the diagnostics of the car and resolve your issues quickly (This will be quicker than via a phone call)

Urgent enquiries will be automatically prioritised based on the context of your message so no waiting in long queues on the phone.

Our average first response time over the last 12 weeks is 3 minutes 25s

πŸ• Our support is almost always on to help you quickly.

8:30am - 10:00pm Monday to Friday

7:00am - 10:00pm Saturday to Sunday


πŸ‘©β€πŸ’» Other enquiries, such as:

  • Need to get verified to hire a car

  • Want to change your pick up or drop off time

  • Thinking of listing your car

  • Have a parking problem

Open a Live Chat conversation and type your query to be automatically assigned to the correct team who will be able to help you. No waiting in phone queues or being passed around.


πŸ”§ For Breakdowns & Recovery please contact 020 3856 8900 and ask to be transferred to the AA.

Outside of business hours press option 1 to be transferred to the AA.


🧰 To Report A New Claim:

Use the β€˜need to make a claim?’ link from the booking page within 24 hours from the drop off time

To upload a PCN use the link in your booking page

Existing Claim Update:

βœ‰οΈ claims@hiyacar.co.uk


πŸ›‘ To reach our Data Protection Officer

βœ‰οΈ data@hiyacar.co.uk and clearly state the reason for contacting

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