The Fastest Way To Contact Us - Live Chat
🚦 If you have a live booking issue, such as:
Not being able to find the car
Unable to pick up the car
Car won't lock
..open a new Live Chat conversation so the team can check the diagnostics of the car and resolve your issues quickly (This will be quicker than via a phone call). You can open a live chat by scrolling to the bottom of this article, specifying that your question has not been answered, and clicking 'send us a message.'
Urgent enquiries will be automatically prioritised based on the context of your message so no waiting in long queues on the phone.
Our average first response time over the last 12 weeks is 3 minutes 25s
🕐 Our support is almost always on to help you quickly.
8:30am - 10:00pm Monday to Friday
7:00am - 10:00pm Saturday to Sunday
👩💻 Other enquiries, such as:
Need to get verified to hire a car
Want to change your pick up or drop off time
Thinking of listing your car
Have a parking problem
Open a Live Chat conversation and type your query to be automatically assigned to the correct team who will be able to help you. No waiting in phone queues or being passed around.
🔧 For Breakdowns & Recovery please contact 020 3856 8900 and ask to be transferred to the AA.
Outside of business hours press option 1 to be transferred to the AA.
🧰 To Report A New Claim:
Use the ‘need to make a claim?’ link from the booking page within 24 hours from the drop off time
To upload a PCN use the link in your booking page
Existing Claim Update:
🛡 To reach our Data Protection Officer
✉️ data@hiyacar.co.uk and clearly state the reason for contacting