Complaints Procedure

Not happy with the service provided

Andy Barnes avatar
Written by Andy Barnes
Updated over a week ago

Complaints Procedure

Hiyacar aims to provide prompt, courteous, and professional services to its clients.

However, it is possible that there may be times when our service is not to your satisfaction. In such instances, we will do our best to put the matter right as soon as possible. If we are unable to do anything immediately and you are unhappy with our services, please follow our complaints procedure below:

How to Complain

  1. We would request that you put your complaint in writing to and direct it to, setting out the full details of why you are dissatisfied with the service. Your complaint will be responded to by the head of our Member Support Team, or, in some cases, directed by the head of our Member Support Team to a more relevant person.

  2. We will attempt to respond to your complaint within seven days of receipt. If your complaint requires a detailed investigation, we will notify you of this in writing within seven days of receipt.

  3. After having dealt with your complaint to the best of our ability, should you still not be completely satisfied, we would suggest that you seek legal advice.

Options include:

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