For Drivers:
When you send a booking request on hiyacar, the payment for that booking is pre-authorised against your card. If you make several booking requests for the same start date and time, we only pre-authorise the first payment and the difference between the first and further payments (as oppose to pre-authorising the full amount for each booking request). Payment is then captured once the booking request has been confirmed. 

Please bear in mind that if your booking is declined or expires, the funds are automatically reimbursed back onto your payment card. It usually takes between 3-4 working days for the funds to clear but this may vary depending on your bank. 

We are unable to accept prepaid debit cards.

Payment cards must be under the same name and registered address which has been verified on the driver's account.

For Owners:

As an owner you will be paid automatically after the rental ends. In order for us to release your payment, you will need a form of ID uploaded to your account (e.g. driving licence or passport), and your DOB must be entered. Please upload a copy of your ID to the 'Licence details' section on your account. You can expect the funds to reach your account within 5 working days depending on your bank.  

Did this answer your question?