When we talk about 'Excess' this is the amount that the driver has to pay before the insurance kicks in.
For example, when you book a car, if at the checkout your quote includes a £500 excess, if you have an accident and the cost of repair is £1,500, you will need to pay the first £500 and the insurance will cover the rest.
You will notice that the excess changes per quote and this is mainly due to the car type as well as other factors. So, if the car is of high value or considered a higher risk of having an accident then the excess will increase.
Excess can range from £300 - £2000 per booking.
We have introduced Damage Cover which you can purchase to get a reimbursement for any excess you have to pay (minus an amount of £50, £100, or £150 depending on the booking) if you were involved in an accident.
Damage cover can cost between £10 and £15 per day and gives you added protection against:
Damage caused by road traffic accidents, fire, theft or attempted theft and malicious damage
Tyre, glass or damage caused to the undercarriage and roof
Misfuelling where the engine needs to be flushed (not mechanical damage caused by misfuelling)
Recovery charges where applicable
To make a claim, all you need to do is fill out an online form, upload your hiya agreement, damage photos if applicable, proof of the cost of repairs and proof of payment, and your reimbursement will be with you in 5-10 working days.
Important: We are here to help you every step of the way and supply any information you may not have
This is hopefully a lot more palatable and takes away some of the anxiety of a potentially big payout. All we ask if you do have an accident of any sort is to report it to us quickly giving as much information as possible.
Information we would need includes:
How did the accident happen
Where did the accident happen
If any Third Parties involved
If Third Parties, please take pictures of cars involved and the number of people in each car
Anything else that may be relevant to help resolve the incident quickly