Wear & Tear Policy

Fair wear & tear occurs when normal usage causes acceptable deterioration to a vehicle. It is not to be confused with damage, which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh treatment, negligent acts or omissions. 


Small areas of chipping, including door edge chipping fall under wear & tear. If the areas of chipping require the entire panel, bumper or trim to be repaired or repainted, the damage is not acceptable. 


Dents (up to 10mm) are acceptable provided there are no more than two (2) per panel and the paint surface is not broken. Dents on the roof or swage line on any panels are not acceptable. 


Scratches and abrasions up to 25mm are classed as wear & tear, relative to the vehicle’s age and mileage, and provided the primer or bare metal is not showing. 

Moulding, wheel arch trims 

Scuffs and scratches up to 25mm are fall under the wear & tear policy provided the moulding or trim is not broken, cracked or deformed.

Lamps and lenses 

Minor scuff marks or scratches up to 25mm are classed as wear & tear. Holes or cracks in the glass or plastic covers of lamp units are not acceptable.

Tyre wear and damage 

All tyres, including any spare, must meet minimum UK legal requirements and comply with the vehicle manufacturer’s recommendations of tyre type, class*, size and speed rating for the vehicle. There must be no damage to sidewalls or tread. Evidence of uneven wear due to under- or over-inflation is not acceptable. 

Wheels and wheel trims 

Dents and holes on wheel rims and wheel trims are not acceptable. Scuffs totalling up to 50mm on the total circumference of the wheel trim and on alloy wheels are acceptable. Any damage to the wheel spokes and the hub of the alloy wheel is not acceptable. The spare wheel (including ‘spacesaver’), jack and other tools must be intact, stowed properly and in good working order. 

Not acceptable = The hirer is liable for the excess of up to £500 for the repair of the vehicle.

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