At Hiyacar, we are committed to providing an inclusive and accessible experience for all our members. If you have a disability, here’s how we can support you as a driver or vehicle owner.
For Drivers:
Let Us Know How We Can Assist You
If you have a disability, let us know when you sign up or anytime afterwards so we can provide personalised support that best suits your needs. This will help us assist you more efficiently on all your future bookings.Support for Your First Booking & Beyond
We’re here to help make your first booking—and any future ones—as smooth as possible. Our team can provide extra assistance with vehicle access, the booking process, or anything else you may need.Voluntary Driver Option
If you have a voluntary driver who assists you and you’ll be in the car, you can add them as a second driver. This allows them to drive the car on your behalf while you're on the journey.Have Questions About the Car or Parking?
If you’re unsure about where the car is located, how much space there will be, or any other access-related questions, please don’t hesitate to ask us ahead of your booking. We’re happy to provide all the information you need.Need Additional Support?
If you require assistance with tasks like locking/unlocking vehicles or navigating the app, reach out to us anytime via:Live Chat: 24/7 support available through our app or website.
Phone Line: Speak directly with our support team for real-time assistance.
Email: Email us directly at support@hiyacar.co.uk
Bringing a Service Animal
All Hiyacar vehicles are pet-friendly, meaning you can bring your service animal with you without any issues. Simply include your service animal in your journey as needed.
For Car Owners:
Keyless Sharing with Quickstart
If you're a vehicle owner, our Quickstart technology allows renters to lock and unlock your car via the app, reducing the need for in-person key handovers.Have a Vehicle with Adaptations?
If your vehicle has specific adaptations for accessibility and you'd prefer to share it only with members with disabilities, we can add you to a private car sharing group. This allows you to share your adapted vehicle with those who will benefit from it the most. Get in touch and we will add you to this specific group.Get in Touch with Us
Whether through live chat, email or a phone call, we’re always here to help with any accessibility concerns or questions about listing your vehicle.
Notice Any Non-Compliance or Accessibility Issues?
We continuously work to improve our platform’s accessibility. If you spot any issues—whether something isn’t clear or could be improved—let us know. Your feedback helps us create a more inclusive environment for everyone.
What We Have in Store for the Future:
Vehicle Adaptation Filters: We’re planning to introduce filters to help members find vehicles with specific adaptations. In the meantime, these adaptations will be part of the vehicle listing description.
Accessibility Information for Parking Spaces: For vehicles with dedicated parking, we’ll add an accessibility section that provides details to make your experience smoother. In the meantime, this information can be added in the vehicle description.
Do you have any ideas or feedback on how we could make Hiyacar more accessible? Please reach out, we are all ears!