Hiring a car

Some helpful articles for renting a car

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19 articles in this collection
Written by Rob Larmour, Portia, Eléonore Kuentz and 3 others

Cleaning 🧽

Information on all things cleaning related

Written by Andy Barnes
Updated over a week ago

Can I use hiyacar for cabbing / Uber?

Can I list my PCO car or can I rent one to use for Uber?

Written by Rob Larmour
Updated over a week ago

Dogs

Written by Andy Barnes
Updated over a week ago

Extending your booking

What to do if you need to extend your hiyacar booking

Written by Andy Barnes
Updated over a week ago

Penalty Charge Notices & Fines for drivers

What happens if you get a PCN or a fine during your booking? Why do we charge Admin Fees

Written by Joe Parry
Updated over a week ago

How it works

Additional drivers

Written by Eléonore Kuentz
Updated over a week ago

Refuelling ⛽️

FAQ's for drivers on all things fuel related

Written by Andy Barnes
Updated over a week ago

How does it work?

A quick summary for Members & Partners

Written by Rachel Fackey
Updated yesterday

How to register as a member

Signing up as a new member & verification

Written by Rob Larmour
Updated over a week ago

Member criteria & requirements

Who is eligible to book with hiyacar?

Written by Rachel Fackey
Updated over a week ago

Useful tips

Congestion Charge, ULEZ & other charges

How are tolls and charges such as the Congestion Charge, ULEZ and Dartford Crossing Charge handled? 💳

Written by Andy Barnes
Updated over a week ago

Request more than 1 car?

Can I request multiple cars and will I get charged for them all?

Written by Rachel Fackey
Updated over a week ago

Receiving booking offers

How our owners can offer their car to you when you need one

Written by Eléonore Kuentz
Updated over a week ago

Rent a friend's car with 'Mates Rates'

How to rent a relative's car and still have a fully insured trip

Written by Eléonore Kuentz
Updated over a week ago

On a booking

Car won't start?

QuickStart | Vehicle won't start | Car will not start | Car not turning on | Ignition | battery | Van won't start | Car wont start

Written by Joe Parry
Updated over a week ago

Do I take ID when I pick up the vehicle?

What ID do I need to hire a vehicle?

Written by Rachel Fackey
Updated over a week ago

Picking up & dropping off the car with QuickStart®

How to pick up and drop off cars that have QuickStart box installed

Written by Rachel Fackey
Updated over a week ago

What's a Hiya Agreement

What is a Hiya Agreement and what do I do?

Written by Portia
Updated over a week ago

Breakdown & Accidents

Accidents and breakdowns

Guide on breakdowns and accidents

Written by Rachel Fackey
Updated over a week ago