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Most Common Questions

Quick answers to the most common questions

Andy Barnes avatar
Written by Andy Barnes
Updated over a week ago

⚡️If you need to find a quick answer, take a look below so a quick fire selection of the most common questions we get. This article is not pretty but our members and partners do find it useful.


  • A member is a verified person who wants to hire cars when they need one

  • A partner is person who is listing their car so they can hire it to people in their local area

  • Minimum age is 21 with 2 years driving history

  • 25 year olds need to have 1 years driving history

  • We do not take a deposit

  • Insurance excess can range from £300 - £2000 per booking

  • You must complete your profile in full before you can request a car, including a profile picture and verifying your email address

  • Insurance will be shown at the checkout

  • Your bank will hold on your card the total amount of the booking request. If the booking request is not accepted or expires, your bank will make the money available again. This could be immediate or a few days depending on your bank.

  • You will return the car with the same level of fuel and in the same condition

  • Pick up and drop offs are between 6am and 10pm only

  • Bookings can be made up to 60 days in advance

  • To extend your booking go to the “Extend your booking” link in your active booking screen. Give our partners as much notice as possible (as they may not accept as need the car back) and make sure you have the cost of the extension available on your payment card

  • Unfortunately vehicles cannot be taken abroad / overseas during rentals

  • The Hiya Agreement is sent via email and does not require a signature. It will automatically be e-signed when the member has completed the pick up via the app

  • The pick up and drop off process must be completed via the app on each booking 

  • If you go over the mileage limit there is a charge for £0.30 per extra mile for cars, and £0.35 per extra mile for car for vans.


  • Our insurance policy will supersede your personal policy for the duration of the hire period

  • Your car still needs to be insured, taxed and MOT'd personally to be listed

  • Cars need to be under 15 years old to be listed and up to insurance group 40

  • Cars deemed as 'performance cars' by our insurance provider will also not be eligible

  • Owners receive 70% of the rental fee.

  • The minimum miles p/day is 150 

  • Additional mileage is charged at £0.30 per extra mile

  • We can install QuickStart® technology into your car for keyless entry for hirers and tracking

  • QuickStart® cars are requested more and earn more money (and also means hassle free car sharing for you)

  • The Hiya Agreement is sent via email and is automatically e-signed when the pick up process is complete by the driver

  • Members record the pick up and drop off condition of the car via the hiyacar app

  • Alloy damage, tyres and mechanical faults are not covered by our insurance policy

  • Payments are automatically processed after the hire has been completed and may take between 3-4 days to clear into your account depending on your bank.

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