As partners, we are in this together, working with you to give the best experience to our members. Sometimes members can non-intentionally bring a car back a little less clean, go over your daily miles limit or not returned with the same level of fuel.
We appreciate that this can be annoying, so here's what we do:
🧽 If your car comes back in a condition that you deem unacceptable, we will transfer a cleaning fee of £15 to you immediately (the member will be charged)
⛽️ Less fuel than what the car went out with? We will transfer the cost of used fuel immediately (the member will be charged)
🛣 Mileage fee is £0.20 per mile above the daily mileage limit. Guess what? We will transfer the total of this immediately (the member will be charged)
What we need from you
When the car comes back and you feel that the member should be charged an additional fee you will need to go to the 'need to make a claim' link in the booking (web & iOS only for now) and fill out the very quick form. Once submitted with the information we need we will not hang about and get you reimbursed within 24 hours Mon - Fri.
⚠️Claims need to be made within 24 hours of the car being dropped back, unless your car has QuickStart as we appreciate you may not be able to view the car until later. We process payments immediately but due to your bank it may take 1-3 days to reach your account.
⚠️Only submit a claim if you feel it is really necessary as our members will be charged. When cars get driven they may get a little dirty or the member may not get the fuel level spot on (you may receive a little more sometime too) but as a paying member we want to give them a 5 star experience every time.