We appreciate that receiving a Penalty Charge Notice (PCN) after a booking is annoying. As a partner, we want to make sure that the hassle of car sharing is taken away so here's how it works:
💻 Open a new conversation on our Live Chat on our app or on the website
📸Upload a picture of the PCN clearly showing the date of incident so we can confirm it was committed by our member
⚡️We will immediately transfer the cost of the PCN to you so you can pay the fine (and we charge the member)
We have tested different methods but this is the quickest way to get the fine paid so it can be closed quickly and efficiently.
⚠️We can only pay the original fine and not any additional charges that get added through a delay in paying, so do make sure you make us aware as soon as the PCN is received.