Hiya Owners:

As an owner all you need to do is list your car on the website, make the profile as appealing as possible and accept or decline booking requests as you see fit. Drivers will pick up your car and drop it off at your chosen location where you will meet them and exchange the keys. Before you exchange keys do make sure that you both agree on the condition of the car and the driver completes the pick up and drop off process from the app. The e-signed Hiya Agreement will be sent to you electronically once the Hiya Driver completes the pick up process and you will receive the drop off report when your booking ends.  

All cars need to be personally insured, MOT’d and taxed and our insurance policy will supersede your policy for the duration of the rental. 

As the owner you will keep 70% of the rental fee but can earn more if you become a Top Owner which means you accept 60% or more of your bookings, have 300 miles p/d set for your car and leave a review for at least 50% of your bookings. 

Hiya Drivers:

As a driver you can register on our app or website and fill in all your information in the Profile tab including Licence, Payment and Address details along with a DVLA check code so we can verify your driving history. We also require a Selfie of the driver with their licence and pictures of the front and back of the licence, 

Simply enter your location into the search box on the homepage and see all the cars in your area. See one you like, then enter the times and dates you need and make a booking request. Payment is pre-authorised when you request a car and it is taken when the Hiya Owner accepts your request. If a request is declined or expires then the pre-authorised payment will be released immediately on our end. Depending on which bank you are with it could take at least 24hours for the funds to re-appear in your account.

You will see a breakdown of the rental fee, £3 booking fee and your bespoke insurance premium. Insurance is calculated based on your age, driving history and the type of car you are looking to rent. 

Other suggested articles:

Can I hire a car?

How long before my booking is confirmed?

Extending a booking 

What ID do I need to bring?

What is a Hiya Agreement?

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