If you find the need to use your car at a time it’s already booked, we can help!
🤝Cancelling your booking is breaking a promise to our mutual customer so may we suggest how we can help you without putting the driver in a tricky situation (and avoiding cancellation fees)…
A better way
👇 Take advantage of our wide range of cars.
1️⃣ Sign up as a driver on the platform
2️⃣ Contact us via live chat if you need help with verification
3️⃣ Choose and book a replacement car!
A real example
👏Many thanks to one of our owners, Richard who sent this message:
RL: 'I’m looking to hire a car this Sunday as mine has actually been booked out through the platform and I need a vehicle...Could you help?'
We were able to help Richard get verified as a driver and book a car. He even made a small profit whilst keeping his driver happy. You can do this automatically on the platform as well of course.
Doing business the right way
We’re not a huge corporation so we need to win with you, our trusted partners, by doing what matters to drivers. 60% of our bookings are from repeat customers and with a rapidly growing number of new drivers joining every day, this is no small feat!
Thanks for doing the best thing to help us grow which is delivering a great experience and we will do the same for you.