Our Drivers are responsible for returning the car in the same condition that they received it in. This includes the cleanliness of the interior and exterior of the car.
The pick up and drop off process requires the Driver to take before and after pictures of your car to confirm its condition, so we advise that you ensure they do so for each time you hire out your car.
If your car is returned dirty, you must report it to hiyacar within 24 hours of the rental end time and the hirer will be liable to pay for cleaning costs as per our Additional Charges Policy.
You will be asked to supply any accompanying pictures of your cars condition so that our team can review your claim.
You can notify us via our email at firstname.lastname@example.org or leave a message on Live Chat on our website.